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Advanced Web Metrics with Google Analytics, 2nd Edition


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Packed with insider tips and tricks, this how-to guide is fully revised to cover the latest version of Google Analytics and shows you how to implement proven Web analytics methods and concepts.

This second edition of the bestselling Advanced Web Metrics with Google Analytics is the perfect book for marketers, vendors, consultants, and Webmasters who want to learn the installation, configuration, tracking techniques, and best practices of Google Analytics.

  • Google Analytics is a free tool that measures Web site effectiveness and helps users better understand how web site performance; this book is a detailed usage guide written by one of the software’s original creators
  • Explains what filters keep data accurate, how to measure Flash usage and tag for e-mail marketing, and what visitor segmentation provides the most useful feedback
  • Examines principles and practices of Web analytics, then shows how to use GA’s reports and how to track dynamic Web pages, banners, outgoing links, and contact forms
  • Discusses advanced setups for configuring goals and filters, how to integrate GA with third-party systems, and how to leverage the new API

Advanced Web Metrics with Google Analytics, Second Edition is valuable for both novice and experienced users of Google Analytics.

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Garmin nuvi 1690 4.3-Inch Portable Bluetooth Navigator with Google Local Search & Real-Time Traffic Alerts


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  • Widescreen ultra-slim GPS design with 4.3-inch WQVGA touchscreen display and EDGE network connectivity
  • Pre-loaded with City Navigtor NT maps for North America, including more than 6 million name-searchable points of interest
  • Bluetooth wireless technology enables hands-free calling with a compatible phone; included traffic receiver provides North America traffic information
  • Pedestrian navigation capability enabled through optional CityXplorer maps
  • Enjoy 2 years of free access to Garmin’s nüLink! Services like weather forecasts, flight status, white pages, and more

Get real-time content on the go with nüvi 1690. From fuel prices to Google™ Local Search, you’ll be the first to know with Garmin nüLink!™ services¹. The 1690 also includes preloaded maps, Lane Assist with junction view, hands-free calling and ecoRoute™ — making it one smart navigator.

Travel Like a Local with Garmin nüLink! Services
With Garmin nüLink! services, you receive accurate real-time information delivered wirelessly to your nüvi 1690. In the U.S., each nüvi 1690 comes with a free 2-year nüLink! subscription. After the 2-year period ends, subscriptions cost $60 a year — that’s only $5 a month! With nüLink! services, you’ll get Google™ Local Search to find local POIs and traffic services that deliver alerts for delays and road construction then automatically guide you around them in the shortest time. Need fuel? Find up-to-date fuel prices near your location for regular, mid-grade, premium or diesel. Other convenient services included in the subscription: Ciao!™ friend finder, weather, movie times, local events, Send to GPS, flight status, currency converter, White Pages and myGarmin™.

An ultra-thin GPS navigator with great Garmin features like CityXplorer and ecoRoute. 

Know the Lane Before It’s Too Late
No more guessing which lane you need to be in to make an upcoming turn. Lane Assist with junction view guides you to the correct lane for an approaching turn or exit, making unfamiliar intersections and exits easy to navigate. It realistically displays road signs and junctions on your route along with arrows that indicate the proper lane for navigation. Lane Assist with junction view is available in select metropolitan cities.

Get Turn-by-turn Directions
nüvi 1690’s intuitive interface greets you with 2 simple options: “Where To?” and “View Map.” Touch the color screen to easily look up addresses and services and get voice-prompted, turn-by-turn directions that speak street names to your destination. It comes preloaded with detailed City Navigator® NT street maps, nearly 6 million POIs, 2-D or 3-D maps and speed limits for most major roads in the U.S. and Europe. Its digital elevation maps show you shaded contours at higher zoom levels, giving you a big picture of the surrounding terrain. And with HotFix® satellite prediction, nüvi calculates your position faster to get you there quicker.

Make Hands-free Calls
For hands-free calling, nüvi 1690 integrates Bluetooth® wireless technology with a built-in microphone and speaker. Just pair it with your compatible Bluetooth phone and talk hands-free through the 1690 while staying focused on the road. Simply dial numbers with nüvi’s touchscreen keypad to make a call. To answer calls, just tap the screen and speak. Enjoy convenient 1-touch dialing for contacts and POIs.

Select Fuel-efficient Routes

nüvi 1690 saves you gas and money with ecoRoute — a green feature that calculates the most fuel-efficient route, tracks fuel usage and more. With ecoRoute, you have a “less fuel” option as a routing preference. When selected, nüvi will determine if a more fuel efficient route exists based upon road speed data and vehicle acceleration data for a given route.

Route Planning

nüvi 1690 includes advanced navigation features to take the worry out of traveling. With route planning you can save 10 routes, specify via points and preview simulated turns on the 1690’s wide screen. In addition, nüvi 1690 automatically sorts multiple destinations to provide an efficient route for errands, deliveries or sales calls. It also displays speed limits for highways and Interstates. A trip log provides an electronic breadcrumb trail of up to 10,000 points, so you can see where you’ve been on the map.

See More
With nüvi 1690’s widescreen display, you’ll always get the big picture. View map detail, driving directions, photos and more in bright, brilliant color. Its sunlight-readable, 4.3″ (10.92 cm) display is easy to read from any direction.

Announces the name of exits and streets so you never have to take your eyes off the road. Click to enlarge.

Lane assist guides you to the correct lane for an approaching turn or exit, making unfamiliar intersections and exits easy to navigate. Click to enlarge.

Junction View gives you a photo-realistic screen that shows you both the road detail as well as the signs as you will see them on the road. Click to enlarge.

Enjoy access to Garmin’s nüLink! services like weather forecasts, flight status, white pages, and more. Click to enlarge.

Go Beyond Navigation
Navigation is just the beginning. “Where Am I?” emergency locator finds the closest hospitals, police stations, fuel stations, nearest address and intersections. nüvi 1690 helps you remember where you parked by automatically marking your position when you remove it from your car. It also includes travel tools, such as JPEG picture viewer, world travel clock with time zones, currency converter, measurement converter and calculator. Photo navigation lets you download pictures from Garmin Connect™ Photos. The 1690 features Garmin Lock™, an anti-theft feature, and is compatible with Garmin Garage™ where you can download free vehicles and voices. Enhance your travel experience with optional plug-in microSD™ cards.

GoogleLocal Search Access up-to-date information for the local area using the power of Internet-enabled local search and navigate directly from the search results.
Real-time Traffic Garmin nüLink! services provide current traffic data for your route so your nüvi 1690 can automatically optimize a route for the shortest time. Just drive and let nüvi 1690 do all the work.
Gas Prices Is your fuel tank getting a little low? Garmin nüLink! services show you where you can find the best prices for any grade of fuel in your area. Just tap the screen and go to your chosen station.
Ciao!™ What are your friends up to? Ciao! integrates multiple third party location-centric social network applications, such as GyPSii, with more networks expected to be added in the future.
Local Events What’s going on in town? Search for local events, concerts, theater performances, sports, art and navigate there with ease.
myGarmin™ Your nüvi 1690 will receive alerts for available updates automatically.
Converter Quickly and conveniently convert up-to-date currency evaluations, measurements, distances, speed and temperature.
Flight Status Quick access to flight departure/arrival times and gate information from airports around the world with the closest major airports displayed first.
White Pages Forget someone’s address? Find it using White Pages and navigate there. Search by name or phone number — faster and more convenient than a phone book.
Send to GPS Build a list of destinations online then send them wirelessly to your nüvi 1690.
Movie Times Wanna catch a flick? Just tap Movie Times and you can find an area movie theater quickly and easily.
Weather What’s the weather forecast? Tap the Weather icon to get current and 5-day forecasts tailored for major cities around the world.

What’s in the Box
nüvi 1690, Free 2-year data subscription to Garmin nüLink!™ services in the U.S., Preloaded City Navigator® NT North America (U.S. and Canada), Vehicle suction cup mount, Vehicle power cable, USB cable, and Quick start manual

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Visit Garmin.com at https://www8.garmin.com/support/download.jsp to get the latest firmware updates for your nüvi to keep it current and performing at its best.

¹Two-year data subscription to nüLink! services included with purchase of nüvi 1690 while offer lasts. nüLink! services only available in select coverage areas. See the nüLink! coverage map for coverage details. nüLink! Traffic services are available in select areas. See the nüLink! traffic coverage map for included areas. What’s in the Box nüvi 1490T, Preloaded City Navigator NT for North America, Lifetime traffic, FM traffic receiver with vehicle power cable, Vehicle suction cup mount, USB cable, Dashboard disc, Quick start manual

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A Game of Thrones: A Song of Ice and Fire: Book One


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A NEW ORIGINAL SERIES, NOW ON HBO.

Here is the first volume in George R. R. Martin’s magnificent cycle of novels that includes A Clash of Kings and A Storm of Swords. As a whole, this series comprises a genuine masterpiece of modern fantasy, bringing together the best the genre has to offer. Magic, mystery, intrigue, romance, and adventure fill these pages and transport us to a world unlike any we have ever experienced. Already hailed as a classic, George R. R. Martin’s stunning series is destined to stand as one of the great achievements of imaginative fiction.

A GAME OF THRONES

Long ago, in a time forgotten, a preternatural event threw the seasons out of balance. In a land where summers can last decades and winters a lifetime, trouble is brewing. The cold is returning, and in the frozen wastes to the north of Winterfell, sinister and supernatural forces are massing beyond the kingdom’s protective Wall. At the center of the conflict lie the Starks of Winterfell, a family as harsh and unyielding as the land they were born to. Sweeping from a land of brutal cold to a distant summertime kingdom of epicurean plenty, here is a tale of lords and ladies, soldiers and sorcerers, assassins and bastards, who come together in a time of grim omens.

Here an enigmatic band of warriors bear swords of no human metal; a tribe of fierce wildlings carry men off into madness; a cruel young dragon prince barters his sister to win back his throne; and a determined woman undertakes the most treacherous of journeys. Amid plots and counterplots, tragedy and betrayal, victory and terror, the fate of the Starks, their allies, and their enemies hangs perilously in the balance, as each endeavors to win that deadliest of conflicts: the game of thrones.

From the Paperback edition.Readers of epic fantasy series are: (1) patient–they are left in suspense between each volume, (2) persistent–they reread or at least review the previous book(s) when a new installment comes out, (3) strong–these 700-page doorstoppers are heavy, and (4) mentally agile–they follow a host of characters through a myriad of subplots. In A Game of Thrones, the first book of a projected six, George R.R. Martin rewards readers with a vividly real world, well-drawn characters, complex but coherent plotting, and beautifully constructed prose, which Locuscalled “well above the norms of the genre.”

Martin’s Seven Kingdoms resemble England during the Wars of the Roses, with the Stark and Lannister families standing in for the Yorks and Lancasters. The story of these two families and their struggle to control the Iron Throne dominates the foreground; in the background is a huge, ancient wall marking the northern border, beyond which barbarians, ice vampires, and direwolves menace the south as years-long winter advances. Abroad, a dragon princess lives among horse nomads and dreams of fiery reconquest.

There is much bloodshed, cruelty, and death, but A Game of Thrones is nevertheless compelling; it garnered a Nebula nomination and won the 1996 Locus Award for Best Fantasy Novel. So, on to A Clash of Kings! –Nona Vero

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Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen

Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen
By Michael A. Roberto

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“Dr. Roberto has skillfully managed to blend in-depth research with his straightforward and enjoyable style and, in doing so, painted a masterpiece that should be considered by any institution or individual looking to detect or solve problems. Presenting cases and their lessons from multiple venues, he offers wisdom readily applicable to any arena.”

Duane Deal, Brigadier General, United States Air Force (Retired)

 

“Solving problems is one thing; finding them early enough to do something about it is quite another. In this entertaining book full of insight and examples, Michael Roberto provides managers with hands-on recommendations on how to avoid falling into decision-making traps by getting a step ahead.”

Sydney Finkelstein, Steven Roth Professor of Management, Tuck School of Business at Dartmouth, and author of Why Smart Executives Fail and Think Again

 

“In typical style, Mike Roberto gets right to the heart of major challenges facing businesses in today’s rapidly changing landscape. He provides not only a burning platform for thinking differently, but also practical tools for busy leaders to implement following an ‘action learning’ approach.”

Jon Shepherd, Chief Learning Officer, Mars Inc.

 

In Know What You Don’t Know, best-selling author Michael Roberto shows leaders how to go beyond mere “problem solving” to uncover and address emerging problems while they’re still manageable—before they mushroom into disaster! Roberto first identifies the diverse, sometimes surprising reasons why problems typically fester in the shadows, ignored and unaddressed. Next, he systematically introduces seven powerful solutions. You’ll discover how to become a business “anthropologist,” observing how your employees, customers, and suppliers actually behave, not just how they’re “supposed” to behave. Roberto shows how and when to circumvent your gatekeepers to see crucial raw data…how to “connect the dots” among issues that seem unrelated, but are really signs of a deeper pattern…how to promote candor among front-line employees…encourage “useful” mistakes, and more. Along the way, Roberto offers powerful insights for overcoming the “isolation trap” so many senior executives face: the trap that can keep you assuming everything is fine, while your company’s problems are spiraling out of control!

 

• Watch your company’s “game film”—and your competitors’
Systematically understand how your company is really behaving and performing—and how you really match up

 

• Recognize the value of “small failures”
Use small problems as a window on your system—and a signal of possible weaknesses elsewhere

 

• Get beyond the numbers, to the reality
Discover why too much formal analysis can actually hide your problems—and start leveraging the value of intuition

 

• Become a true business “ethnographer”
Observe your people in their natural setting—and recognize what they’re not telling you


Product Details

  • Amazon Sales Rank: #1840 in eBooks
  • Published on: 2009-01-29
  • Released on: 2009-01-29
  • Format: Kindle eBook
  • Number of items: 1

Editorial Reviews

About the Author

Michael A. Roberto is the Trustee Professor of Management at Bryant University in Smithfield, Rhode Island, after six years as a faculty member at Harvard Business School. His research, teaching, and consulting focus on strategic decision-making processes and senior management teams. He is the author of Why Great Leaders Don’t Take Yes for an Answer (Wharton School Publishing, 2005).

Excerpt. © Reprinted by permission. All rights reserved.

Preface

In the spring of 2005, former Secretary of Defense Robert McNamara came to speak to my students. At the time, I served on the faculty at Harvard Business School. My colleague Jan Rivkin and I invited McNamara to answer our MBA students’ questions about his years in the Defense Department as well as his time at Ford Motor Company and the World Bank. My students had studied the Bay of Pigs fiasco, the Cuban Missile Crisis, and the Vietnam War. We examined those case studies as part of a course focused on how to improve managerial decision-making. Most class sessions focused on typical business case studies, but students found these examples from the American presidency to be particularly fascinating. We had analyzed the decision-making processes employed by Presidents Kennedy and Johnson and their senior advisers. Now, we had an opportunity to hear directly from one of the key players during these momentous events of the 1960s. McNamara came and answered the students’ questions, which included some tough queries regarding the mistakes that were made during the Vietnam War as well as the Bay of Pigs debacle.

McNamara had not visited the Harvard Business School in many years. However, he recalled his days at the school quite fondly. McNamara graduated from the MBA program in 1939 and returned a year later to join the faculty at just twenty-four years of age. The students expressed amazement that he had been on the faculty sixty-five years prior to his visit that day in the spring of 2005.

Before the class session began, McNamara asked me about my research. I told him about a new book I had written, set to come out two months later, regarding the way leaders make decisions. Then McNamara asked about teaching at the school, inquiring as to whether we still employed the case method of instruction. When I indicated that the case method still reigned supreme in our classrooms, he expressed his approval. He recalled how much he enjoyed learning and teaching by the case method. McNamara then affirmed a long-standing belief about this experiential learning technique. He explained that the case method provided students good training in the subject matter I researched and taught—namely, problem-­solving and decision-making. After all, most cases put students in the shoes of a business executive and make them grapple with a difficult decision facing the firm.

McNamara then surprised me when he mentioned that this approach to teaching and learning did have a major deficiency. He argued that the case method typically presents the problem to the student. It describes the situation facing a firm and then frames the decision that must be made. In real life, according to McNamara, the leader first must discover the problem. He or she must figure out what problem needs to be solved before beginning to make decisions. McNamara explained that identifying the true problem facing an organization often proved to be the most difficult challenge that ­leaders face. In many instances leaders do not spot a threat until far too late. At times, leaders set out to solve the wrong problem.

Now here I stood, quite pleased that I had just completed my first book on the subject of decision-making. I anticipated its release in just a matter of weeks. I had built a solid course on the subject as well. McNamara seemed to be telling me that I had missed the boat! I needed to be helping managers and students learn how to find problems, rather than focusing so much attention on problem-solving. I wrestled with this thought over the next six months, and then in the winter of 2006, I set out to write a new book. This time, I would write about the process of problem-finding, rather than problem-solving and decision-making. Two and a half years later, I have completed that book.

The Central Message

In this book, I argue that leaders at all levels must hone their skills as problem-finders. In so doing, they can preempt the threats that could lead to disaster for their organizations. Keep in mind that organizational breakdowns and collapses do not occur in a flash; they evolve over time. They begin with a series of small problems, a chain of errors that often stretches back many months or even years. As time passes, the small problems balloon into larger ones. Mistakes tend to compound over time; one small error triggers another. Once set in motion, the chain of events can be stopped. However, the more time that passes, and the more momentum that builds, once-­seemingly minor issues can spiral out of control.

Many leaders at all levels tell their people that they hate surprises. They encourage their people to tell them the bad news, rather than providing only a rosy picture of the business. They hold town-hall meetings with their employees, tour various company locations, and remind everyone that their door is always open. Still, problems often remain concealed in organizations for many reasons. Unlike cream, bad news does not tend to rise to the top.

In this book, I argue that leaders need to become hunters who venture out in search of the problems that might lead to disaster for their firms. They cannot wait for the problems to come to them. Time becomes the critical factor. The sooner leaders can identify and surface problems, the more likely they can prevent a major catastrophe. If leaders spot the threats early, they have more time to take corrective action. They can interrupt a chain of events before it spirals out of control.

Through my research, I have identified seven sets of skills and capabilities that leaders must master if they want to become effective problem-finders. First, you must recognize that people around you filter information, often with good intentions. They hope to conserve your precious time. Sometimes, though, they filter out the bad news. Problem-finders learn how to circumvent these filters. Second, you must learn to behave like an anthropologist who observes groups of people in natural settings. You cannot simply ask people questions; you must watch how they behave. After all, people often say one thing and do another. Third, the most effective problem-finders become adept at searching for and identifying patterns. They learn how to mine past experience, both personal and organizational, so that they can recognize problems more quickly. Fourth, you must refine your ability to “connect the dots” among seemingly disparate pieces of information. Threats do not come to us in neat little packages. They often remain maddeningly diffuse. Only by putting together many small bits of information can we spot the problem facing the organization. Fifth, effective problem-finders learn how to encourage people to take risks and learn from their mistakes. They recognize that some failures can be quite useful, because they provide opportunities for learning and improvement. You must distinguish between excusable and inexcusable mistakes, though, lest you erode accountability in the organization. Sixth, you must refine your own and your organization’s communication skills. You have to train people how to speak up more effectively and teach leaders at all levels how to respond appropriately to someone who surfaces a concern, points out a problem, or challenges the conventional wisdom. Finally, the best problem-­finders become like great coaches who watch film of past performances and glean important lessons about their team’s problems as well as those of their principal rivals. You must become adept at review and reflection, as well as how to practice new behaviors effectively.

The outline of this book is straightforward. The book begins with a chapter describing the overall concept of problem-finding. Why is it important, and what does it mean? Then, each of the following seven chapters describes one of the critical problem-finding skills and capabilities I have identified in my research. Throughout the text, I refer to the endnotes, which provide information if you’re interested in learning more about the academic research upon which I have drawn. Finally, the book closes with a chapter that examines the mindset of the problem-finder. I argue that becoming an effective problem-finder requires more than mastering a set of skills. You have to embrace a different attitude and mindset about work and the world around you. The best problem-finders demonstrate intellectual curiosity, embrace systemic thinking, and exhibit a healthy dose of paranoia.

The Research

The research for this book consisted of nearly one hundred fifty interviews with managers of enterprises large and small. I asked them to speak with me about their successes and failures and to describe how they tried to prevent failures from taking place. The interviews took place in a wide range of industries. I spoke with many CEOs as well as business unit leaders and staff executives. The field notes from these interviews, as well as other artifacts collected during my visits to these firms, filled several large drawers of the file cabinet in my university office.

Throughout the research, I sought breadth as well as depth. I conducted single interviews at a wide range of firms in many industries. I have not limited my research to private-sector enterprises; I have drawn upon many nonbusiness case studies in my work. In a few instances, I examined a particular organization in great detail. For instance, at the FBI, Jan Rivkin and I conducted many interviews with people at all levels of the bureau. For the rapid-response team study, Jason Park and I interviewed roughly twelve people at each hospital. We also observed ma…


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23 of 26 people found the following review helpful.
5“It isn’t that they can’t see the solution. It’s that they can’t see the problem.”
By Robert Morris

Michael Roberto cites this especially relevant observation by G.K. Chesterton as a head note to the first chapter of this immensely informative book in which he stresses the importance of mastering seven sets of skills and capabilities that are essential to effective problem-finding. Roberto makes the same key point (among several) in his previously published book, asserting that the most effective leaders are those who “cultivate constructive conflict so as to enhance the level of critical and divergent thinking, while simultaneously building consensus so as to facilitate the timely and efficient implementation of the choices that they make.” He goes on to assert that “effective leaders can and should spend time `deciding how to decide.’ In short, creating high-quality decision-making processes necessitates a good deal of forethought.” Throughout Roberto’s lively narrative, there is a strong recurring theme: “leaders must strive for a delicate balance of assertiveness and restraint.” In this book, he explains, “I argue that leaders must become hunters who venture out in search of the problems that might lead to disaster” for their organizations. Consider what Peter Drucker observed in an article that appeared in the Harvard Business Review in 1963: “There is surely nothing quite so useless as doing with great efficiency what should not be done at all.”

The title “Know What You Don’t Know” has all manner of critically important implications. Here are three. First, it correctly suggests that identifying and then filling knowledge needs requires the same “level of critical and divergent thinking, while simultaneously building consensus” that the problem-solving process requires. And that consensus should be the result of rigorous scrutiny applied to a number of options even if (especially if) some seem counterintuitive and perhaps even contradictory. Only then will it be possible “to facilitate the timely and efficient implementation” of the choice(s) made. The title also correctly suggests that this process requires high-impact leadership, one that insists on both good will and principled disagreement throughout group discussion and consideration while maintaining “a delicate balance of assertiveness and restraint.” High-impact leadership also serves as an example of seven critical skills and capabilities that are needed to ensure that problems do not remain hidden (more about them later), to discover “the bad news that typically does not surface until far too late.” However, Roberto adds, becoming an effective problem-finder (a “detective”) also requires a “different mindset,” one that “begins with a certain level of intellectual curiosity, is based on systematic thinking, and meanwhile realize that “every organization, no matter how successful, has plenty of problems [and they] often lie beneath the surface, hidden from view.” This is what Andrew Grove, former Intel chairman and CEO, had in mind when asserting that “only the paranoid survive.”

With regard to the aforementioned seven critical skills and capabilities, Roberto devotes a separate chapter to each. Actually, I think that (only with minor revision) they could be viewed as strategies as well as skills and capabilities. The most effective problem finders must also be effective navigators and politicians, as the following correctly suggest:

1. Circumvent the “gatekeepers” (i.e. those who control filters and other barriers)
2. Become an ethnographer (observe carefully, ask questions, listen intently, etc.)
3. Hunt for patterns (e.g. identify verifiable causal relationships)
4. Connect the dots (
5. Encourage useful failures (i.e. those that are small, brief, inexpensive, and informative)
6. Teach how to talk and to listen (also when and why)
7. Watch the “game film” of past performance (make adjustments, practice deliberately)

Throughout his narrative, Roberto makes brilliant use of a reader-friendly device that consists of a check-list and brief discussion of key points. For example, reasons why problems remain hidden (Page 9), small problems and failures that can threaten an organization (Pages 19-20), why information filtering takes place (pages 31-34), how to circumvent the filters (Page 36), principles of effective observation (Page 64), seven key questions to use when testing assumptions (Page 85), types of leadership behavior that can encourage more effective treatment of information (Page 108), four ways suggested by Roger Martin (author of The Opposable Mind) to nurture and develop integrative thinking skills (Pages 113-114), how to assess a failure before, during, and after it occurs (Page 125-126), how to speak up more effectively (Page 154), and “Three Dimensions of a New Mindset” (Pages 189-193).

I wholeheartedly agree with Michael Roberto that organizations should commit at least as resources to encouraging, training, supporting, recognizing, and (yes) rewarding their Problem-Finders (“Detectives”) as they do their Problem-Solvers (“Firefighters”). Of course both are needed. And both require leaders who demonstrate intellectual curiosity, adopt systematic thinking, and exhibit a healthy dose of paranoia. He goes on to point out, “They do not wait for problems to come to them. They behave much more proactively. They seek out problems. They embrace them…The very best leaders know that speed is critical. The earlier you discover a problem, the more likely you can contain the damage, and the more likely you can solve it readily. Most important of all, successful leaders do not see problems as threats. They see every problem as an opportunity to learn and improve.”

Why must the “great leaders” to which this brilliant book’s title refers be developed at all levels and in all areas of every organization, whatever its size and nature may be? Problems are equal-opportunity troublemakers. Just as minor scratches can become major infections if ignored or neglected, minor problems can become major disasters unless they are discovered and solved as quickly as possible.

9 of 10 people found the following review helpful.
5Practical and provocative
By B. Bader
Drawing on examples as varied as the 9-11 tragedy and Anne Mulcahy’s leadership at Xerox, Roberto explains why leaders need to be not only great problem-solvers but also problem finders. He describes the common reasons why leaders often miss seeing problems until a crisis occurs. He then offers seven practical methods of problem finding that any leader, manager or business owner can apply. An easy, fast and interesting read that will pay real dividends.

4 of 4 people found the following review helpful.
4Constructive look at problem finding
By Rolf Dobelli
Sir Winston Churchill, Great Britain’s intrepid prime minister during World War II, was an amazingly perceptive leader. He was one of the first to warn of the military threat Germany posed prior to both world wars. How did he know? He routinely sought out rank-and-file members of the British military and low-level English government bureaucrats to find the truth. In the same way, you should dig deeply into your organization for unbiased, accurate information so you can detect problems before they turn into disasters. In his case-filled, albeit pretty much one-note, book, management professor Michael A. Roberto explains why finding problems is harder than solving them. He shows how danger hidden beneath the surface can present the greatest peril to your company. getAbstract recommends Roberto’s engaging book to managers at all levels. Spot those icebergs before they sink your business.

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Psychology, Fifth Edition

Psychology, Fifth Edition
By Don H. Hockenbury, Sandra E. Hockenbury

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More than any other psychology textbook, Don and Sandra Hockenbury’s Psychology relates the science of psychology to the lives of the wide range of students taking the introductory course. Now Psychology returns in a remarkable new edition that shows just how well-attuned the Hockenburys are to the needs of today’s students and instructors. Psychology began with a basic idea: combine scientific authority with a narrative that engages students and relates to their lives. From decades of experience teaching, the Hockenburys created a book filled with cutting-edge science and real-life stories that draw students of all kinds into the course.

Product Details

  • Amazon Sales Rank: #6843 in Books
  • Published on: 2008-12-19
  • Original language: English
  • Number of items: 1
  • Binding: Hardcover
  • 864 pages

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About the Author
DON H. HOCKENBURY, Tulsa Community College. USA. – SANDRA E. HOCKENBURY, Tulsa Community College, USA


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11 of 11 people found the following review helpful.
5A great reference to hold onto
By A Customer
Anyone who is concidering a future in Psychology must pick up a copy of this book. As many books are there for General Psychology this one has got to be one the best written and descriptive books I have ever read. The chapters are carefully broken up into consecutive topics that start with the history and basic terms of Psychology and lead you to client-based pscyhoanaylsis information.

This is must have for all Psychology majors.

7 of 7 people found the following review helpful.
5Great book, Easy to understand, very in-depth
By A Customer
I recommend this book to anyone because it shows the what, how and why of many psychology topics from personality to psychological disorders. Make sure to get the laster edition for more up to date information.

6 of 6 people found the following review helpful.
5Psychology at its finest
By EMT Flippie
This is an excellent source of information for an intro into Psychology. Text is very informative, with most of it coming from the author’s personal experiences. Drs. Don and Sandra Hockenbury keep you interested throughout the text with expert writing. Recommened text for beginning Psychology students.

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How to Do Everything with Google

How to Do Everything with Google
By Fritz Schneider, Nancy Blachman, Eric Fredricksen

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Product Description

Get inside the massive search engine and learn how to make Google’s enormous power work for you to find exactly what you need. Discover what librarians and researchers know and learn the best tactics and strategies for finding information on the web using Google search. Includes coverage of little-known Google features such as the bargain-searching Froogle, a news service, an image search service, and more.


Product Details

  • Amazon Sales Rank: #1299534 in Books
  • Published on: 2003-11-21
  • Original language: English
  • Number of items: 1
  • Binding: Paperback
  • 350 pages

Features

  • ISBN13: 9780072231748
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Editorial Reviews

From the Back Cover

Go beyond Google’s deceptively plain interface to explore the many features of this powerful tool. The new user and the Web-savvy alike will benefit from the many simple and advanced tactics and strategies the authors share for finding information on the Web with Google. Save time with tips to narrow or broaden your Web searches, choose effective search terms, utilize Google search syntax, and understand your search results. Discover useful services such as Images, Answers, Groups, News, Google’s bargain-finder Froogle, and much more. And along the way, get fun facts about the company and the people behind Google.

  • Find useful information more quickly
  • Locate phone numbers, maps, stock information, and get answers to mathematical calculations
  • Configure your Web browser to facilitate easier searching
  • Filter out sexually explicit content with SafeSearch
  • Discover an array of features such as the bargain-finder Froogle, Google News, and Google Images
  • Set preferences to specify a search and interface language, the number of search results shown per page, and more
  • Learn how the Google search engine works and how new features are created in Google labs
  • Use Google’s search syntax to narrow your searches
  • Formulate questions that get the best results from researchers at Google Answers

About the authors:

Fritz Schneider is a software engineer at Google. He is co-author of JavaScript: The Complete Reference and holds an M.S. in Computer Science from the University of California at San Diego.

Nancy Blachman gives workshops on searching with Google and wrote an online tutorial, Google Guide. She is an author, and holds an M.S. in Computer Science from Stanford University, where she has taught for eight years.

Eric Fredricksen has been a software engineer at Google for more than three years. He holds an M.S. in Mathematics from Stanford University.

About the Author
Nancy Blachman (Mountain View, CA) is president and founder of Variable Symbols, a company that specializes in consulting and training on technical software. Her books include Mathematica: A Practical Approach, the Mathematica Graphics Guidebook, and the Mathematica Quick Reference. Blachman holds a B.S. in Mathematics from the University of Birmingham in the UK, an M.S. in Operations Research from the University of California at Berkeley, and an M.S. in Computer Science from Stanford University, where she has taught for eight years. Eric Fredricksen (San Francisco, CA) has been a software engineer at Google for over 3 years. He holds a B.A. in Mathematics from the University of California at Berkeley and a M.S. from Stanford University, also in Mathematics. Fritz Schneider (San Francisco, CA) is a software engineer at Google, Inc. headquarters in Mountain View, CA. Schneider is co-author of JavaScript: The Complete Reference (McGraw-Hill/Osborne) and holds a B.S. in Computer Engineering from Columbia University and an M.S. in Computer Science from the University of California at San Diego.


Customer Reviews

Most helpful customer reviews

9 of 9 people found the following review helpful.
5A Perfect Overview of Google
By K. Yagi
Did you know Google can find you best prices, do translations, or even fill out online forms for you?

“How to Do Everything with Google” by Fritz Schneider goes over everything from how to enter a query all the way to configuring your Google toolbar. Whether you are a complete beginner or an advanced web browser, Google will help you use Google to it’s fullest capability. The book is very friendly. Has plenty of pictures with notes and does not use technical terms. The chapters were straight to the point and kept short.

To nitpick, the book could have shown examples on some advanced topic such as “advanced operators” to give a better understanding of how to use it. This was probably not included to keep the book beginner friendly.

Overall, I would recommend this book to anyone that thinks Google is just another good search engine.

7 of 7 people found the following review helpful.
5Make the Web Your Own Resource
By Laura Gable
Much more than a guide to a user interface, this book increases your internet savvy. Just a few examples: (1) Learn how to browse newsgroups to find the one best suited to your interest; (2) Learn about phonebook and financial information searches; (3) Do unit conversions instantly with Google’s calculator. More than anything, this book will make you a more comfortable web searcher. One reading of it is worth hours of experimentation. Go directly to the internet fast lane!

6 of 6 people found the following review helpful.
5People’s “Primer” for 21st Century
By Robert D. Steele

I completely disagreed with the “know it alls” that trash this book. This is in fact the people’s “primer” for the 21st Century. In the industrial era one needed to learn reading, ‘riting, and ‘rithmetic. Today one needs to know how to find the needle in the haystack. While Google is still in the 4th grade, it will evolve quickly in the next few years, and the Google founders appear well on their way to making all of the world’s information available to anyone anywhere. This will itself change the world.

This is a tremendous resource, and I do not consider it outdated because it is still the best available orientation to Google. I do agree that there are online supplements that can update the knowledge in this book and cover emerging capabilities from Google.

Bottom line: Google is central to all our lives now, this book is a useful jump start to anyone who wishes to leverage all of Google, not just the 10% most people see. For advanced IT people, I recommend Stephen Arnold’s book, “The Google Legacy,” available from Infonortics.co.uk, or at IOP ’06 in January 2006.

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"FREE AUDIOBOOKS 01" How to download Free "AUDIO BOOKS (MP3 File)". - Human-Read or Computer-Generated - TKP 0027 -

“FREE AUDIOBOOKS 01” How to download Free “AUDIO BOOKS (MP3 File)”. – Human-Read or Computer-Generated – TKP 0027 –
By Tatsuhiko Kadoya

Digital media products such as Amazon MP3s, Amazon Instant Video video downloads, Kindle content and Amazon Shorts cannot be purchased on aStore. If you would like to buy this item, click here to go to Amazon.

Average customer review:
(3 customer reviews)

Product Description

[ How to download “Free AUDIO BOOKS (MP3 File)” on Project Gutenberg ]

* For People outside United States: If you want to see more Images of this Book, see this Book “http://amzn.to/qZzpxR” on Amazon.com !

Human-Read AUDIO BOOKs
Computer-Generated AUDIO BOOKs

Amazon of the World ( CRAFTec Art WEB http://www.owari.ne.jp/~craftec/ )

(Last Upload Book Content File Jan 02 / 2011)

—————————————————————————-

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– eBooks for your Action —————————


Product Details

  • Amazon Sales Rank: #20870 in eBooks
  • Published on: 2010-11-09
  • Released on: 2010-11-09
  • Format: Kindle eBook
  • Number of items: 1

Customer Reviews

Most helpful customer reviews

27 of 27 people found the following review helpful.
1Misleading booklets
By zreaderz
Tatsuhiko Kadoya have two booklets, (1) “Free audiobooks,” and (2) “Kindle: Text to speech” on the Amazon list. Both of them are very poorly prepared and devoid of any merit. One can hardly read some of the pages. Given the fact that the titles are very promising, many new users of KINDLE may be misled. This will only create ill-will towards AMAZON. It is hoped that books with quality like the two titles be removed from the Amazon list. If one were not restricted by the five-star option, the two booklets would be given a MINUS-2 star.”FREE AUDIOBOOKS 01″ How to download Free “AUDIO BOOKS (MP3 File)” on Project Gutenberg. — Human-Read or Computer-Generated — TKP 0027 –

36 of 38 people found the following review helpful.
1THIS SUCKS
By Renee A. Williams
Dont’ bother purchasing, it is not readable at all, cant even zoom in to read the text for instructions. I want my money BACK!

22 of 22 people found the following review helpful.
1Worthless Purchase
By Janet Keen
This is a total waste of money. Cannot read it at all. Cannot zoom in either. Very disappointed in the Kindle Store for presenting it as a viable book for purchase. Should have been suspect when I tried the sample and it only showed the cover. One “star” is too many!

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Whoogles: Can a Dog Make a Woman Pregnant - And Hundreds of Other Searches That Make You Ask "Who Would Google That?"

Whoogles: Can a Dog Make a Woman Pregnant – And Hundreds of Other Searches That Make You Ask “Who Would Google That?”
By Kendall Almerico, Tess Hottenroth

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Product Description

“If I use a tampon, am I still a virgin?”
“How drunk am I?”
“Can I catch herpes from my cat?”
“Is it bad to make yourself throw up?”

There’s strange and then there’s Google strange. People turn to Google to ask the questions they don’t dare ask anyone else. This collection of unbelievable Google searches reveals the bizarre, ill-informed, and sometimes sick nature of everyday people. Whether it’s researching how to manually force poop out of their body or wondering if jail is really that bad, this book proves that the truth really is stranger than fiction.


Product Details

  • Amazon Sales Rank: #204727 in Books
  • Published on: 2010-11-14
  • Original language: English
  • Number of items: 1
  • Dimensions: .47″ h x 5.54″ w x 7.44″ l, .44 pounds
  • Binding: Paperback
  • 224 pages

Features

  • ISBN13: 9781440510861
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed

Editorial Reviews

About the Author
Kendall Almerico is a sports agent who has a penchant for publicity and media. He recently opened Almerico Consulting to provide businesses and individual clients with services including public relations, media coaching, video production, marketing, and business consulting.

Tess Hottenroth is a legal and grant writer and is currently working on a book about her adventures in Africa.


Customer Reviews

Most helpful customer reviews

6 of 8 people found the following review helpful.
3Funny for all the wrong reasons
By Brian Connors
You know what really grinds my gears? Lazy comedians who make fun of things they can’t be bothered to, you know, Google. (Also, even lazier comedians who start self-referential jokes with a really obvious cliche, but that’s neither here nor there.)

The premise of this book is fairly interesting — type partial search strings into Google and pick out the strangest suggestions for string completions. Frequently the authors manage to find something good, but every once in a while they manage to come up with things that, well, aren’t funny. And that’s where the real humor in this book lies — the authors missing a pop cultural reference or something like that and making idiots of themselves in front of the reader.

This book isn’t trying very hard, and as a result I’m not going to try very hard with this review. There’s just not much point in buying it; someone else will probably come up with exactly the same thing a year from now, and likely do it better.

1 of 1 people found the following review helpful.
1Boring, dull, and just plain stupid
By NYReviews
Authors like this have too much time on their hands, we’re going to type in a search and see if anything funny pops up and put it in a book…… Just what we need right? another lazy author… i’m going to put minimum effort in this review as the author did with this book. Kendall Almerico please stick to your day job and leave the writing to a professional..

3 of 4 people found the following review helpful.
1Really dumb
By Kelly
These authors didn’t bother to research any of the “searches” before making fun of them to see if there were actually things that would legitimately need to be looked up. Case in point, they make fun of people searching for “Does a tiger wear a necktie?” Well, if the person was looking for the play by Don Peterson which starred Al Pacino then yes, that is actually what they were looking for, and for good reason. Duh, just because you aren’t aware of something doesn’t make it stupid.

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Winning Results with Google AdWords, Second Edition

Winning Results with Google AdWords, Second Edition
By Andrew Goodman

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Product Description

Run a Profitable Google AdWords Campaign

Reach millions of targeted new customers at the precise moment they’re looking for the products and services you’re selling with help from this hands-on guide. Winning Results with Google AdWords, Second Edition reveals the latest strategies for writing successful ads, selecting and grouping specific keywords, increasing conversion rates, and maximizing online sales. You’ll also learn how to expand your ad distribution, test and tweak your ads, track results, and much more. Find out how boost visibility and increase profits with a Google AdWords campaign!

  • Create strategic groups of ads and keywords
  • Understand Google’s Quality Score ad ranking system and quality-based bidding
  • Use the keyword tool to your advantage
  • Develop a successful bidding strategy
  • Write, test, and refine winning ads
  • Filter out inappropriate prospects
  • Expand proven ad campaigns
  • Measure success using Google Analytics and other methods
  • Increase conversion rates

Product Details

  • Amazon Sales Rank: #119597 in Books
  • Published on: 2008-12-08
  • Original language: English
  • Number of items: 1
  • Binding: Paperback
  • 400 pages

Editorial Reviews

From the Back Cover

“Andrew Goodman is the world’s leading authority on Google Adwords. …This book had better be on your desk, not on your shelf, if you expect to win with Google.” –Fredrick Marckini, Founder, iProspect; Chief Global Search Officer, Isobar

“When we started our business five years ago, this book was critical to our success. It continues that focus of distilling the marketplace and offering strategies to make your Internet marketing spending work. Why learn from mistakes, when you have this book?” –Sean Neville, CEO, Simply Audiobooks

About the Author

Andrew Goodman is principal of Page Zero Media, a marketing agency which focuses on maximizing clients’ paid search marketing campaigns. He is the author of the first edition of this book.


Customer Reviews

Most helpful customer reviews

24 of 24 people found the following review helpful.
4Newly Updated Version is Helpful But Wordy
By Frank Salvatore
The title implies that the book will be a how-to manual getting great results with Google AdWords. Not exactly. It does however provide great nuggets of information and helpful tips as well as great insight into how Google evaluates your AdWords campaigns – especially relative to Quality Score. It is up to date as well, as the strategies presented here are new – and many of them are being echoed elsewhere – such as starting campaigns with relatively few keywords and then expanding to the long tail once your quality scores are high. This is in stark contrast to the old way of doing things which involved going after the long tail right out of the starting gate with hundreds of keywords. Your quality score is likely to suffer these days with this old approach.

The book is however way too wordy and provides a lot of extraneous information for the online marketer who is looking to improve their campaigns. If you’re already familiar with the industry and search in general, I would recommend skimming the first two chapters – especially chapter 2 – to find nuggets that would be helpful for what you are trying to do. For example, it is good to know just how often a user clicks on a sponsored ad as opposed to a paid listing – on page 22 (Chapter 1) Goodman mentions that Google staff have stated informally that this number can be 15% of the time or higher. Chapter 2 goes into history, which I found to be not so helpful. Chapter 12 was a look to the future which I also didn’t get a whole lot out of. The middle chapters of the book were very good, although still too long.

Strengths:
* A lot of great tips
* Insight into how AdWords evaluates you and your campaign (direct quotes from Google spokespeople and inferred info from Google as well)

Weaknesses:
* Too Long and too Wordy – could do a better job at getting to the point. It takes a while to get through this book.

Overall:
I consider myself an Advanced AdWords advertiser – I found the book very helpful and would recommend it for intermediate AdWords users and above. I did learn techniques and approaches that I’ll be able to apply to my online marketing. My only wish was that these nuggets of good information could have been accessed in a less lengthy book. Beginning AdWords users will likely find AdWords for Dummies more helpful.

1 of 1 people found the following review helpful.
5Excellent content, much better than the cover suggests
By Kyle Cordes
From the cover and title, I expected a rather low-end book, targeted at neophytes only. But I bought the book anyway (based on a strong recommendation from a peer) and was very pleased! Aside from the first few chapters (with many details about the history of search advertising), many chapters of this book are very helpful in getting up to speed on core, competent use of AdWords and similar tools.

0 of 0 people found the following review helpful.
4Interesting
By Charles
Interesting book, provides a lot information regarding the story of adwords and how it became such a massive business. With regards to advise, good but a little too neutral

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Ultimate Guide to Google Ad Words, 2nd Edition: How To Access 100 Million People in 10 Minutes

Ultimate Guide to Google Ad Words, 2nd Edition: How To Access 100 Million People in 10 Minutes
By Perry Marshall, Bryan Todd

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Product Description

Double Your Web Traffic—Overnight!

Google gets searched more than 250 million times every day—creating an unbelievable opportunity to get your business in front of thousands every minute…IF you know what you’re doing.

Google AdWords experts Perry Marshall and Bryan Todd uncover the fundamentals, techniques, tools, and tricks that Google should teach you, but doesn’t. Learn how to build an aggressive campaign from scratch, increase your search engine visibility, consistently capture clicks, double your website traffic, and increase your sales! No other guide is as comprehensive or current in its coverage of today’s fastest, most powerful advertising medium.

Learn how to:

  • Build a powerful, streamlined campaign from scratch
  • Develop high quality keyword lists
  • Write killer advertising and website copy that gets clicks
  • Get your ads in front of the best audience possible
  • Keep your ads showing up with high quality scores
  • Triple your traffic with site-targeted AdSense and Google image ads
  • Earn high rankings in Google’s organic search results
  • Slash your bid prices
  • Gain more conversions and sales
  • Avoid costly mistakes made by all Google advertisers
  • Determine what’s working with Google’s conversion tracking
  • And more!

Plus get FREE e-mail updates on Google’s ever-changing system!


Product Details

  • Amazon Sales Rank: #10615 in Books
  • Published on: 2010-01-06
  • Original language: English
  • Number of items: 1
  • Binding: Paperback
  • 304 pages

Editorial Reviews

About the Author
Perry Marshall is the #1 author and world’s most-quoted consultant on Google advertising. He has helped over 100,000 advertisers save literally billions of dollars in “AdWords stupidity tax.”
Bryan Todd is an international marketing consultant and Google AdWords specialist.


Customer Reviews

Most helpful customer reviews

16 of 16 people found the following review helpful.
5Much More than Just Adwords
By John Chancellor
At the beginning of Chapter 28 (17 Things Yo’ Momma Never Told You About Google), the authors talk about the concept of 10,000 hours of work necessary to master any subject/field. Perry makes the observation that it would be very difficult to spend 10,000 hours studying Google Adwords – there is simply not that much you can study about Google Adwords. But there is a ton of things that you can study that comes before and after the click.

In my opinion, this book does an excellent job of talking about the things that come before and after the click.

The book covers all the information you need to know to run a successful Google Adwords campaign. But there are lots of other things you need to know to run a successful business – the things that come before and after the click. Chapter 12 goes into great detail about developing your USP (unique selling proposition). The first sentence of chapter 12 is. “This could be the most important chapter in the book.” You must be able to answer the question, “Why should anyone do business with you? Why should anyone buy your product? What is your unique guarantee?” Unfortunately most people run “me too businesses”. Follow the advice in chapter 12, develop your own unique business.

The book also gives a good introduction to copywriting, including some good advice from one of the best in the business – John Carlton. Anyone trying to sell in print (either online or offline) must learn the concepts and principles as put forth in the chapter on copywriting.

While the authors state that chapter 12 might be the most important chapter in the book, I believe that chapter 23 is of equal value. Here the authors talk about “grinding down the competition.” The concept is that success is not a flash in the pan, brilliant idea. Success is more often the result of dogged determination, plodding incremental improvements and simply sticking with the basics long after others have given up.

The authors constantly remind the reader that split testing is the keys to riches. You can never know/guess what the market wants or is willing to spend money on. You must be willing to listen to the market. Don’t try to impose your ideas/will on the market.

It is very easy for business owners to think that they know what will work, what people want and which ads “look” good. But as the authors point out time and time again, you cannot guess with any degree of accuracy about what will work . You must test, test and test some more. I think the most difficult thing for the reader to accept is that to be successful you must give up your pre-conceived notions of what you think/know will work be open to learning from the markets.

There are plenty of words of wisdom from Claude Hopkins (author of the classic – Scientific Advertising – written in 1923) scattered throughout the book. They are in the form of tidbits “Uncle Claude Sez”.

There are some exceptionally good supplemental bonuses that you can download from a link provided in the book. For new Google users you can get a $25 credit to start your account.

There are plenty of references throughout the book to additional sources. I would highly recommend that anyone interested in marketing on the Internet sign up for Perry Marshall’s free information. Yes he will make offers to sell you additional programs but you are free to decide if they make sense for you. You will get a great marketing education from the very valuable free information he gives away.

I highly recommend this book. It contains a wealth of information about how to run a successful business. It does not/will not give you quick/easy way to guaranteed profits. Ultimately, the authors tell it straight. It takes doing an awful lot of work, seeking continuous incremental improvements to get ahead in today’s highly competitive world. If you are looking for a great guide that is truthful, then this is a great resource.
19 of 22 people found the following review helpful.
4Critical Book Review – Grad School assignment
By joshua fulfer
Here’s my book review that I recently did for an entrepreneurial marketing class:

Google AdWords is Google’s form of pay-per-click (PPC) internet advertising. More specifically, AdWords are paid advertisements that appear on the right side of Google’s search results. The Ultimate Guide to Google AdWords is authored by Perry Marshall, a consultant and leading expert on Google AdWords and by Bryan Todd, an internet marketing specialist. Their book strives to convince readers that, through proper implementation, Google AdWords can benefit all types of businesses, and business people. The book achieves its goal; however the book still lacks critical information and is blatantly self promoting.

The book is divided into four main areas of focus. The first eleven chapters deal almost entirely with AdWords- explaining its uses, benefits, structure and implementation. The second section covers basic internet marketing concepts, such as unique selling propositions (USP) and positioning. This leads into a larger, third, section that concentrates on writing persuasive ad copy. Lastly, the book discusses the use of statistical analysis and search engine optimization (SEO) to maximize AdWords’ efficiency. Let’s take a more critical look at each of the sections.

The first section of the book makes it clear that AdWords can help promote local businesses, retailers, service businesses- both large and small. The book does a good job of explaining the AdWords process which details setting up an account, planning, creating and organizing ad campaigns, as well as targeting specific market segments. Additionally, the authors emphasize AdWords uses and benefits for small businesses and entrepreneurs. For example, a small law firm, with a small marketing budget, can use targeted AdWords campaigns to attract customers within a given geographic area. This is made easier by the fact that, relatively speaking, very few law firms (and businesses in general) currently utilize AdWords – thus the small law firm has a competitive advantage.

While the explanations and step-by-step guide provide valuable information, the book is also misleading and contradictory. Chapter Two is titled “How to Build Your Own Autopilot Marketing Machine,” although later in the book the authors discuss to need for frequent tweaking and oversight in order to get the most out of AdWords. This is anything but “autopilot.” Moreover, in the first section, AdWords is made to sound like a simple cure-all advertising strategy and the book is written to inspire the reader, rather than be realistic. Marshall includes emails from his own AdWord students who attest to the success they’ve achieved with AdWords. However, the book fails to warn readers of the financial disaster that waits ahead for AdWord users with poorly designed ad campaigns. Less hype and an admission of difficulty and the time involved in creating successful ad campaigns would lend legitimacy to this section.

The second section should be particularly beneficial to small businesses and entrepreneurs who lack a formal marketing background. Marketing topics covered include USP, customer relationship management (CRM), positioning, and email marketing. By offering such information, readers gain a better understanding of the role that AdWords plays in a larger marketing plan. However, for readers with more advanced knowledge of marketing, this section should only serve as a refresher, not as a source of new information.

The third section of the book discusses writing effective AdWords copy, whose maximum length is 85 characters. The book explains ways that ad writers can capture online users’ attention and attract them to click on their ads. In doing so, various psychological, emotional and visual strategies are discussed. Once again, these concepts are helpful to those new to marketing concepts, but are only a refresher for most marketers. For instance, the book discusses the importance of listing benefits for the customer within ads, rather than listing features. Such info may be new to some, but for those familiar with marketing, it’s rudimentary. However, there is still useful info for readers with marketing knowledge, which brings us to the highlight of the section – the examples of how to craft ads that adhere to Google’s character limit. The numerous examples should be helpful to most readers and lend a variety of ideas to help create short, yet successful, advertisements.

The final section of the book explains how AdWords users benefit by both analyzing campaign statistics (offered by Google) and by optimizing their websites. This is a critical section of the book that shouldn’t be overlooked. Luckily the book does a good job of stressing the importance of both issues. Without analyzing each ad campaign’s effectiveness, there’s no way for user to know if they’re making progress or not. Again, this is not an “autopilot” process; rather it’s one that requires frequent changes and testing of ads. Similarly, without optimizing one’s website, AdWords campaigns can not be fully efficient. And while this overview of SEO is helpful and a good starter, those unfamiliar with the subject should seek additional resources since a thorough discussion of SEO is beyond the scope of this book.

Lastly, as previously mentioned, the book is very self serving. Constant referrals to the authors’ own websites and affiliate websites makes for less than pleasurable reading at times. Furthermore, some of the urls listed in the book no longer work. Worse yet, some urls are redirected to web pages for different topics. For instance, Marshall mentions AdWords consulting practices and instructs interested readers to go to […] for information regarding consulting. However, instead of arriving at a page that discusses AdWords consulting, users are redirected to an opt-in page ([…]). Such misleading and biased tactics detract from the otherwise helpful information of the book.

Still, despite its imperfections, I recommend The Ultimate Guide to Google AdWords for anyone interested in PPC advertising. The book provides all the necessary information needed to begin a successful AdWords campaign. However, readers should be aware of the dangers of PPC advertising and the bias and self promotion that proliferate throughout the book. On a personal note, I have internet marketing experience and currently work for a niche ecommerce retailer ([…]) who has used AdWords for nearly five years. During that time there has been little maintenance or analysis of the advertising campaigns. Fortunately, after reading The Ultimate Guide to Google AdWords, I implemented many of the techniques discussed in the book and have achieved great results in a short period of time.
7 of 7 people found the following review helpful.
5Good Marketing Book Wrapped into This Adwords Topic
By JohnnyJSpeaks
I am a software developer/entrepreneur who “put the cart before the horse”, and built a software tool before writing a business plan or deciding on a marketing plan. After completing the first version of the product I started looking for ways to generate traffic. I had heard that Tim Ferriss (The 4-hr work week) used Google Adwords to test the effectiveness of possible book titles via Adwords campaigns. I also attended an Atlanta Internet Marketing Meetup that featured an awesome Internet Marketer Charles Lumpkin, he suggested reading this book. Based on those needs and that awareness I bought the book.

I found it to be a great book for defining the simplicity of what to do to properly utilize Adwords. I used a highlighter and marked at least 4 sentences on every page in the whole book. In the middle I really found great basics for an ignorant marketer like myself regarding the Unique Selling Proposition. The whole tactical steps of defining and implementing adwords wrapped around the introduction to the USP was key to clarifying what I needed to do to get the ball rolling.

I am still working on marketing my software tool, BuyerCommand which is an alternative dashboard for browsing eBay listings more effectively. It will be interesting to discover how well properly implementing an Adwords campaign contributes to building awareness of my application. The Ultimate Guide to Google Adwords was a great book to education me on the topic.

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